Betting Rules

These Betting Rules explain the general principles that apply when using Dendy Casino for online betting and gaming. They are intended to help players understand how bets are placed, recorded, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the site.

Dendy Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), providing a regulated framework for player account security and fair-play standards.

1. General betting requirements

By placing a bet or participating in a game on Dendy Casino, you confirm that you have read and accepted the rules that apply to the relevant service. You are responsible for making sure that online gambling is lawful for you in the place where you are located. Players must meet all applicable age, identity and eligibility requirements before using real-money services.

You must use your own account and provide information that is accurate, complete and kept up to date. An account must not be shared, transferred, sold or used on behalf of another person. You are responsible for keeping your login details secure and for notifying the site promptly if you believe that your account has been accessed without permission.

Dendy Casino may apply account checks and other verification procedures where required. These checks can include confirming identity, age, location, payment ownership and the source of funds. Access to some services may be restricted while a review is being completed. Providing false, misleading or incomplete information may result in an account being limited, suspended or closed in accordance with the applicable terms.

Only one personal account should be used unless the applicable terms expressly allow otherwise.
Bets must be placed using an approved payment method associated with the account holder.
Players must not use the site for unlawful activity, fraud, money laundering or any other prohibited purpose.
You should check the details of every bet before confirming it.
You remain responsible for activity carried out through your account until the site is notified of a security concern.

2. Placing and accepting bets

A bet is generally treated as placed when you select the relevant option, enter the required stake and confirm the transaction through the site. A bet is not complete merely because selections have been made or displayed on screen. You should wait for the site to show a confirmation or accepted status and retain any available reference information for your records.

All bets are subject to the rules displayed for the specific game, market or promotion. These rules may explain the available selections, minimum or maximum stakes, settlement method and any conditions applying to the bet. If information appears inconsistent, you should avoid placing the bet until the position is clear.

The site may refuse, limit, cancel or void a bet where permitted by the applicable terms. This can include situations involving a technical error, pricing or display error, suspected misuse, duplicate transactions, an interrupted connection, a market being unavailable, or a bet being accepted after an event or game should no longer have been available. Any action taken will be handled under the relevant rules and applicable law.

You are responsible for checking your balance, bet history and confirmation details. If a bet appears to have been submitted more than once, or if the account balance does not reflect the expected transaction, do not continue placing similar bets. Review the account information and raise the issue through the available support channel.

Choose the game, event or market you wish to enter.
Review the displayed rules, selection and stake.
Confirm that the account and payment details are correct.
Submit the bet and wait for an accepted or rejected status.
Check the account history to confirm the recorded transaction.

3. Game outcomes and settlement

Games and bets are settled according to the result and settlement rules shown for the relevant product. Depending on the service, the result may be determined by an authorised game system, a random number generator, an official event result or another stated method. Once a result has been determined in accordance with the applicable rules, it will generally be used to calculate the outcome of the bet.

A bet may be settled as a win, loss, push, void, cancelled transaction or another result recognised by the relevant rules. The amount credited or returned will depend on the stake, odds, displayed payout information and any applicable conditions. Promotional credits, free bets or other incentives may be subject to separate terms and may not be treated in the same way as cash funds.

If an event is postponed, abandoned, interrupted or materially changed, the bet will be handled under the rules for that product. Different markets may be treated differently depending on whether the relevant outcome has already been determined. The site is not responsible for an outcome being unavailable where the event organiser, data provider, technology provider or another third party has not supplied the required information.

Where a clear error affects the display, acceptance or settlement of a bet, Dendy Casino may correct the error or take another action permitted under the applicable terms. This may include correcting a balance entry, recalculating a settlement or voiding an affected bet. The site may retain records of transactions, system events and communications to help investigate questions about an outcome.

Checking a result

Players should review the result and settlement shown in their account. If you believe a bet has been settled incorrectly, keep the bet reference, date, game or event details and any relevant screenshots. Questions should be raised as soon as reasonably possible through the support options available on the site so that the transaction can be reviewed.

4. Payments, withdrawals and account balances

Deposits and withdrawals are subject to the payment methods, verification procedures and conditions made available at the time of the transaction. You should only use a payment method that you are authorised to use. The name and ownership details connected with a payment method may need to match the verified account information.

A withdrawal request may be reviewed before it is processed. The review may involve identity checks, payment verification, responsible gambling controls, anti-fraud measures and compliance with applicable requirements. Processing times can vary depending on the method used, the information required and whether additional checks are necessary. No particular processing time should be assumed unless it is expressly stated in the applicable terms.

You should check the transaction amount, currency and destination before confirming a payment request. Fees, limits, conversion costs or restrictions may apply where disclosed for the selected payment method. If a transaction fails or is reversed, the account balance may be adjusted to reflect the final payment status.

Dendy Casino may suspend or restrict transactions where there is a security concern, suspected fraud, unusual activity, a verification issue or a legal or regulatory requirement. Funds may be returned or handled in another permitted manner if an account is closed, subject to the applicable terms and any investigation.

5. Technical issues, disputes and responsible play

Online services can be affected by internet connections, device settings, software faults, maintenance, outages or other technical events. You should not assume that a bet was accepted because a button was selected or a page appeared to load. The account history and confirmation status are the main records to check. If a technical problem affects a transaction, the site may investigate system logs and apply the outcome required by the relevant rules.

If you disagree with a settlement, account adjustment or other betting decision, contact the available support team with clear details of the issue. Include your account identifier where requested, the relevant bet or transaction reference, the date and time, the amount involved and a description of what occurred. Complaints are generally reviewed using account records, transaction data and the rules that applied when the bet was placed.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money that you can afford to lose. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and never chase losses by increasing stakes.

Set personal deposit, spending or time limits where these tools are available.
Use account breaks or self-exclusion options if gambling is becoming difficult to control.
Ask for help if gambling is affecting your finances, relationships, work or wellbeing.
Do not ask another person to gamble on your behalf or use your account.
Read the Responsible Gambling information for further guidance and support options.

These Betting Rules are general information and do not replace the full Terms and Conditions or the specific rules displayed for an individual game, market or promotion. If there is an inconsistency, the applicable specific rules and governing terms will determine how the bet is handled, subject to applicable Australian law.