Dendy Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Dendy Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website or its services.

Dendy Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), providing a regulated framework for player account security and fair-play standards.

1. General terms and acceptance

These Terms & Conditions apply to your use of the Dendy Casino website, account services, games, promotions and any related features made available through the website. Additional terms may apply to particular games, promotions, payment methods or services. Where additional terms apply, they will be made available to you before you use the relevant feature. Those terms form part of these Terms & Conditions.

You must read all information provided on the website and make sure you understand how the service works before participating. We may update these Terms & Conditions from time to time to reflect changes to the website, applicable requirements, technology or our operating practices. Updated terms will apply from the time they are published, unless a different commencement date is stated. Your continued use of the website after an update means that you accept the revised terms.

You are responsible for checking the current version of these Terms & Conditions. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure or delay by us in enforcing a provision does not mean that we have waived our right to enforce it later.

Eligibility

You may use Dendy Casino only if you are legally permitted to do so in the place where you are located. You must meet the applicable minimum age requirement and must not access the website from a location where online gambling is prohibited. It is your responsibility to understand and comply with the laws that apply to you. We may restrict access where we reasonably believe that use of the service may be unlawful or inappropriate.

You must provide accurate and complete information when registering an account.
You must use the website for your own personal entertainment and not on behalf of another person.
You must not allow another person to use your account.
You must not use the website if you are self-excluded or otherwise restricted from gambling.
You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.

2. Accounts, verification and security

You may need to create an account to access some or all of the website’s features. You are responsible for ensuring that the information in your account remains accurate and current. We may ask you to provide information or documents to verify your identity, age, location, payment method or source of funds. Verification may be required before an account can be fully used or before certain transactions can be processed.

You must keep your login details confidential and take reasonable steps to protect your account and devices. Notify us through the available website process if you believe that your account has been accessed without permission, your password has been lost, or your account information is no longer secure. You may be responsible for activity carried out through your account where you have failed to protect your login details or have allowed another person to access them.

Only one account may be held by each player unless we expressly agree otherwise. We may close or suspend duplicate, inaccurate, inactive or suspicious accounts. We may also suspend an account while we investigate unusual activity, a breach of these terms, a payment issue or a verification concern. Where permitted, we may require you to complete verification before restoring access or processing a transaction.

If you believe that an account has been created using your details without your permission, contact us through the available support options as soon as possible. We may ask questions or request documents to protect your account and the integrity of the service.

3. Deposits, play and withdrawals

You may deposit funds using payment methods displayed on the website. You must use a payment method that belongs to you or that you are authorised to use. Deposits must not be made using funds obtained unlawfully or funds that you cannot afford to lose. We may reject, delay or reverse a transaction where there is a verification, security, technical or compliance concern.

Funds held in your account are intended for use on the website and must not be transferred, sold or assigned to another person. You should check the transaction details before confirming a deposit or withdrawal. Processing times can depend on the payment method, verification requirements, weekends, public holidays, financial institutions and other factors outside our control. Any applicable transaction conditions will be displayed before you proceed.

Withdrawals may be subject to account verification, payment checks and any applicable conditions shown on the website. We may return funds to the original payment method where appropriate or use another method available to us. We may contact you if further information is required. You should not attempt to bypass transaction controls by using multiple accounts, payment methods or other arrangements.

Games are provided for entertainment. Outcomes are determined by the relevant game system and, where applicable, randomised processes. You accept the risk of losing money when you place a wager. We do not guarantee that the website, games or account services will always be available, uninterrupted or free from errors. If a technical or system error affects a game or transaction, we may correct the error and take reasonable steps to restore the affected position.

Do not deposit money that you need for living expenses, bills or other commitments.
Check your balance and transaction history regularly.
Do not chase losses or increase stakes to recover previous losses.
Stop playing if gambling is no longer enjoyable or feels difficult to control.
Raise any transaction concern promptly through the available support process.

4. Promotions, content and website use

Promotions, bonuses and special offers may be subject to separate promotional terms. Those terms will explain matters such as eligibility, qualifying activity, expiry, wagering requirements, limits and any restrictions. You should read the relevant promotional terms before accepting an offer. Unless stated otherwise, only one offer may apply to a particular activity, account or transaction.

We may withdraw, change, suspend or cancel a promotion where there is a technical issue, an administrative error, suspected abuse, a breach of the promotional terms or another legitimate reason. We may refuse an offer or remove promotional benefits where we reasonably believe that an account has been created or used to obtain an unfair advantage.

All content on the website, including text, branding, graphics, software and other materials, is owned by or used with permission by the relevant rights holder. You may use the website only for personal, lawful purposes. You must not copy, reproduce, modify, publish, distribute, reverse engineer, interfere with or commercially exploit website content without permission.

You must not introduce malicious code, use automated systems to access the website, attempt to bypass security, interfere with another player’s use of the service or engage in conduct that could damage the website or its reputation. We may block access, remove content or take other appropriate action if these rules are breached.

5. Suspension, privacy and general responsibilities

We may suspend, restrict or close an account where we reasonably believe that you have breached these Terms & Conditions, provided inaccurate information, used the service unlawfully, engaged in fraud or attempted to misuse a promotion or payment method. We may also take action where required for security, responsible gambling, identity verification or compliance purposes. Any balance treatment will be handled in accordance with applicable requirements and the circumstances of the account.

You may request closure of your account through the available account or support process. If you want to take a break or prevent yourself from gambling, use the responsible gambling tools available on the website and consider self-exclusion. Account closure does not remove obligations that arose before closure, including obligations relating to disputed transactions, verification or unlawful activity.

We collect, use, store and disclose personal information in accordance with the applicable Privacy Policy. Information may be used to provide the service, process transactions, verify identity, protect accounts, meet legal obligations, manage risk, improve the website and communicate with you. By using the website, you acknowledge that personal information may be handled for these purposes.

To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, including telecommunications failures, payment network interruptions, power failures, software faults, cyber incidents, natural events or changes in legal requirements. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.

These Terms & Conditions are governed by the laws that apply to the relevant service and your use of the website. Any dispute should first be raised through the available support process so that it can be reviewed fairly. You should keep a copy of these terms and any transaction or promotional information relevant to your use of Dendy Casino.