Privacy Policy | Dendy Casino

Information we collect and handle

To provide casino services, maintain player accounts and meet our responsibilities, Dendy Casino may collect and handle different categories of information. The information we request will depend on how you use the website, the services you access and any checks that may be required.

Account and contact details

When you create or use an account, we may handle information such as your name, date of birth, residential details, contact details, username, account credentials, preferences and records of your communications with us. We use this information to create and administer your account, provide requested services, respond to enquiries and communicate with you about your account.

Identity and verification information

We may request identity or age verification information, which can include copies of identification documents, information shown on those documents, proof of address and other details needed to confirm that an account is being used by the correct person. This information may be reviewed to help meet age, identity, fraud prevention and responsible service requirements.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, bonuses where relevant, payment methods and transaction history. Payment providers may process payment details directly. We may receive information about the payment, its status and associated account details without necessarily receiving or storing complete payment credentials.

Device, usage and technical data

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity, referring website and information about how you interact with the service. This helps us operate, secure and improve the website.

Cookies and similar technologies

Dendy Casino may use cookies and similar technologies to keep the website functioning, remember settings, support account sessions, understand website usage and help protect against suspicious activity. Some cookies may be placed by service providers working on website operations, analytics or security. You can manage or block cookies through your browser settings. Disabling some cookies may affect website features, account access or the way services operate.

How we use information

We use personal information only for appropriate business, service, security and compliance purposes. Depending on the circumstances, this may include the following:

Creating, maintaining and securing your player account.
Providing access to casino features and processing account activity.
Processing deposits, withdrawals and other payment-related instructions.
Confirming identity, age and account ownership.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Providing customer support and responding to complaints, questions and requests.
Personalising website content, remembering preferences and improving the player experience.
Monitoring performance, testing features and maintaining the availability and security of the website.
Sending service messages, account notices and other communications needed to operate the account.
Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping responsibilities.

We aim to collect information that is relevant to these purposes and to use it in a fair and transparent way. Some information is necessary to provide services or complete verification. If you do not provide information that is reasonably required, we may be unable to open, maintain or provide certain features of an account.

Marketing communications

Where marketing communications are sent, you can choose to stop receiving them by using an available unsubscribe option or by contacting us. Stopping marketing messages will not normally stop essential service communications, such as security notices, transaction updates or information about your account.

Sharing, security and retention

Dendy Casino may share relevant information with service providers and professional partners that help operate the website and provide services. These parties may support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional advice. They should receive only information that is reasonably needed for the relevant service and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected fraud or misuse; to enforce applicable terms; to respond to lawful requests; or to meet legal, regulatory, court or government requirements. If a business activity or service changes, information may be transferred as part of that change, subject to appropriate privacy protections.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No online service can guarantee complete security, so players should keep account credentials confidential and contact support promptly if they suspect unauthorised activity.

International handling

Some service providers or technical systems involved in operating an online casino may be located outside Australia. Where information is handled overseas, reasonable steps should be taken to support its security and appropriate use. The countries or locations involved may vary as service arrangements and technology change.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational limitations.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. You can contact us about the rights and requests below. To help protect accounts and personal information, we may need to verify your identity before completing a request.

Access: request information about the personal data we hold about you and, where appropriate, obtain a copy of it.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. This right may be limited where records must be retained for a period required by law or for another legitimate purpose.
Marketing consent: withdraw your consent to marketing communications at any time. You can also use an unsubscribe function where one is provided.
Questions or complaints: ask how your information is handled or raise a concern about privacy practices.

To exercise your rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@dendycasino.top. Please describe your request clearly and include enough information for us to understand what you are seeking. We will review the request and respond within a reasonable timeframe. If we cannot fully comply, we will explain the relevant reason where appropriate.

Keeping your information accurate

You should keep your account information accurate and notify us if important details change. You may be able to update some information through your account. Information connected with identity, payment, security or compliance checks may require additional review before it can be changed.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to services, technology, privacy practices or applicable requirements. The updated version will be made available on the website. We encourage players to review this page periodically so they remain informed about how information is handled. Continued use of the services after an update may indicate acceptance of the revised policy where appropriate.